Terms of service

Last updated: October 6, 2026

Welcome to TRIVOXAL. These Terms & Conditions govern your use of our website and your purchase of products from our online store. By accessing our website or placing an order, you agree to these Terms & Conditions.

1. About TRIVOXAL

TRIVOXAL operates this online store and offers products including wired earphones and related accessories.

In these Terms, “TRIVOXAL,” “we,” “us,” and “our” refer to the store operator. “You” and “customer” refer to any person who accesses our website or purchases our products.

2. Use of Our Website

You agree to use our website only for lawful purposes.

You must not:

  • Use the website for fraudulent or unlawful activities.
  • Attempt to interfere with the operation or security of the website.
  • Copy or misuse our website content without permission.
  • Provide false or misleading information when placing an order.

We reserve the right to refuse or cancel an order where there is a legitimate reason to do so.

3. Products

We make reasonable efforts to ensure that product descriptions, photographs, specifications and other information displayed on our website are accurate.

Actual product colour or appearance may vary slightly depending on your device or screen settings.

We reserve the right to update product information, specifications, availability and pricing when necessary.

4. Prices

All prices are displayed in Indian Rupees (INR) unless otherwise stated.

Prices may change without prior notice.

Applicable shipping charges, taxes or other charges will be shown at checkout where applicable.

The total amount payable will be displayed before you complete your purchase.

5. Orders

When you place an order, you agree to purchase the selected products subject to these Terms & Conditions.

An order confirmation may be sent after your order is received.

All orders are subject to product availability and successful payment confirmation.

We reserve the right to cancel an order due to:

  • Product unavailability.
  • Incorrect pricing or product information.
  • Suspected fraudulent or unauthorized transactions.
  • Incorrect or incomplete customer information.
  • Other legitimate operational reasons.

If we cancel an order after receiving payment, the applicable amount will be refunded in accordance with our Refund & Cancellation Policy.

6. Payment

Payment methods available at checkout may include online payment methods provided through third-party payment service providers.

You agree to provide accurate billing and payment information.

Payment processing may be handled by third-party payment providers, and their terms and conditions may also apply.

7. Shipping and Delivery

Orders are processed and delivered according to our Shipping Policy.

Estimated delivery times are provided for guidance and may vary because of courier delays, weather, public holidays, remote locations, or other circumstances beyond our reasonable control.

Customers are responsible for providing a correct and complete delivery address and contact information.

8. Returns, Refunds and Cancellations

Returns, refunds, replacements and order cancellations are governed by our Refund & Cancellation Policy.

Customers should review that policy before placing an order.

Nothing in these Terms & Conditions is intended to remove or restrict any rights available to consumers under applicable law.

9. Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, incorrect, or materially different from the product ordered, please contact us as soon as possible.

We may request photographs, videos, order details or other information necessary to investigate the issue.

Approved refunds, replacements or returns will be handled according to our applicable policy.

10. Intellectual Property

All content on this website, including:

  • TRIVOXAL branding and logos
  • Product photographs
  • Product descriptions
  • Website design
  • Graphics
  • Text
  • Other original content

is owned by or licensed to TRIVOXAL unless otherwise stated.

You may not copy, reproduce, modify, distribute or commercially use our content without prior written permission.

11. Third-Party Services

Our website may use third-party services including payment processors, courier services, analytics providers and Shopify-related services.

Your use of third-party services may be subject to their own terms and policies.

TRIVOXAL is not responsible for the independent policies or practices of third-party service providers.

12. Website Availability

We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be uninterrupted, secure or error-free.

We may temporarily suspend access to the website for maintenance, updates, security reasons or other operational requirements.

13. Limitation of Liability

To the extent permitted by applicable law, TRIVOXAL will not be responsible for losses caused by circumstances beyond our reasonable control, including website interruptions, courier delays, natural events, technical failures or third-party service interruptions.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

14. Changes to These Terms

We may update these Terms & Conditions from time to time.

Any updated version will be published on this page with a revised “Last updated” date.

15. Governing Law

These Terms & Conditions shall be governed by the applicable laws of India.

Any dispute arising from the use of this website or purchase of our products will be subject to applicable Indian laws and consumer-protection requirements.

16. Consumer Rights

TRIVOXAL aims to provide accurate information about products, pricing, delivery, returns, refunds, warranties and applicable customer support.

Nothing in these Terms & Conditions is intended to override rights or protections available to customers under applicable Indian consumer-protection laws. Indian e-commerce rules require relevant information about returns, refunds, exchanges, warranties, delivery, payment methods and grievance redressal to be clearly accessible to consumers.

17. Contact Us

For questions regarding these Terms & Conditions, orders, returns, refunds or complaints, please contact us through the Contact Us page on our website.

For order-related enquiries, please include your order number.