Shipping policy

Last updated: October 2026

Thank you for shopping with TRIVOXAL. We aim to process and deliver your order safely and as quickly as possible.

1. Order Processing

  • Orders are normally processed within 1–3 business days after payment confirmation.
  • Orders are not normally processed on Sundays or public holidays.
  • Once your order has been dispatched, you will receive shipping/tracking information where available.

2. Delivery Time

For deliveries within India, orders are generally delivered within 3–7 business days after dispatch.

Delivery times may vary depending on your location, courier availability, weather conditions, public holidays, or other circumstances beyond our control.

Remote or difficult-to-service locations may require additional delivery time.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Any applicable shipping offer or free-shipping promotion will be displayed on the website or at checkout.

4. Shipping Address

Please make sure that your name, mobile number, and delivery address are correct before placing your order.

TRIVOXAL is not responsible for delays or failed deliveries caused by an incorrect or incomplete address provided by the customer.

If you notice an incorrect address immediately after placing your order, please contact us as soon as possible. We will try to assist you, but we cannot guarantee that the address can be changed after the order has been dispatched.

5. Order Tracking

Once your order has been shipped, tracking information may be provided through the courier service.

Tracking updates may take some time to appear after the shipment has been handed over to the courier.

6. Delayed Deliveries

Although we aim to meet the estimated delivery time, delays may occur due to:

  • Courier delays
  • Weather conditions
  • Public holidays
  • High order volumes
  • Incorrect or incomplete addresses
  • Remote delivery locations
  • Events or circumstances outside our reasonable control

If your order is significantly delayed, please contact our customer support team.

7. Lost or Damaged Packages

If your package appears damaged when delivered, please contact us as soon as possible and provide photographs/videos of the package and product where appropriate.

If you believe your order has been lost in transit, contact us so that we can assist with checking the shipment status with the courier.

8. Delivery Attempts

The courier may make multiple delivery attempts. Please ensure that you are available to receive your order and that your contact information is accurate.

If a package is returned to us because of an incorrect address, repeated failed delivery attempts, or refusal to accept the package, additional shipping charges may apply for re-shipment.

9. International Shipping

At this time, TRIVOXAL primarily ships within India.

If international shipping becomes available, the applicable shipping charges, delivery estimates, customs duties, taxes, and other applicable charges will be communicated before or during checkout where applicable.

10. Contact Us

If you have any questions regarding your order or shipping, please contact us through the Contact Us page on our website.

Please include your order number when contacting us about an existing order.