Privacy policy

Last updated: October 6, 2026

At TRIVOXAL, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, place an order, or contact us.

This Privacy Policy explains what information we may collect, how we use it, how it may be shared, and the choices available to you.

Shopify also provides privacy-policy tools and recommends that merchants review and customize their policy to accurately reflect how their particular store handles customer information.

1. Information We Collect

When you use our website or place an order, we may collect information such as:

  • Full name
  • Billing address
  • Shipping address
  • Email address
  • Mobile/telephone number
  • Order details
  • Payment and transaction information
  • Information you provide when contacting customer support
  • Information you provide when submitting a return, refund, or replacement request

We may also automatically receive certain technical information when you visit our website, such as your IP address, browser type, device information, pages visited, and information about how you interact with our website.

2. How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders.
  • Process payments.
  • Deliver your purchases.
  • Send order confirmations and shipping updates.
  • Respond to customer-support enquiries.
  • Process returns, refunds and replacements.
  • Prevent fraud, abuse, and unauthorized transactions.
  • Improve our website, products, and customer experience.
  • Maintain records required for business, accounting, tax, or legal purposes.
  • Send promotional communications where permitted and where you have provided the necessary consent.

We only intend to use personal information for legitimate business purposes and purposes communicated to you.

3. Payment Information

Payments may be processed through third-party payment providers.

Your payment information may be handled directly by the applicable payment provider according to its privacy policy and security practices.

TRIVOXAL does not intentionally collect or store your complete payment-card details on our own systems when payment is processed through a third-party payment provider.

4. Shopify

Our online store is powered by Shopify. Shopify may process information relating to your use of our store and your transactions as part of providing its services.

Shopify's privacy documentation describes information that may be processed when customers interact with Shopify merchants, including contact and order-related information.

5. Sharing Your Information

We may share necessary personal information with trusted third parties when required to operate our store, including:

  • Payment processors
  • Shipping and courier providers
  • Shopify and service providers supporting our online store
  • Customer-support and technology providers
  • Fraud-prevention or security providers
  • Government authorities or law-enforcement agencies where legally required

We do not intend to sell your personal information to third parties.

We only share information that is reasonably necessary for the relevant business or legal purpose.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Keep the website functioning properly.
  • Remember certain preferences.
  • Understand website traffic and usage.
  • Improve website performance.
  • Support security and fraud prevention.
  • Provide relevant functionality and, where applicable, marketing.

Some cookies may be placed by third-party services used on our website.

Shopify provides customer-privacy settings and cookie controls that merchants can configure through the Shopify admin.

7. Marketing Communications

If you choose to receive promotional communications from us, we may use your email address or other contact information to send information about products, offers, or updates.

You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.

Transactional messages, such as order confirmations and important delivery updates, may still be sent when necessary to fulfil your order.

8. Data Security

We take reasonable measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, maintaining business and financial records, resolving disputes, preventing fraud, and complying with applicable legal requirements.

When information is no longer required, we may delete or anonymize it where appropriate.

10. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including rights to:

  • Request information about the personal data we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of personal information where legally applicable.
  • Withdraw consent where processing is based on consent.
  • Request information about how your personal data is being processed.

India's Digital Personal Data Protection Act provides, among other things, for informed consent and withdrawal of consent in circumstances where consent is the basis for processing.

To make a privacy-related request, contact us through our Contact Us page.

11. Children's Privacy

Our website is not intended to knowingly collect personal information directly from children.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

12. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, or applicable legal requirements.

When we make changes, we will update the “Last updated” date at the top of this policy.

14. Contact Us

If you have questions about this Privacy Policy or want to make a privacy-related request, please contact us through the Contact Us page on the TRIVOXAL website.

Please include sufficient information for us to identify your request and assist you.